Helping Companies Succeed with Information Technology

IT Renaissance IT Capability Framework

The IT Renaissance IT Capability Framework is a foundational component of our IT Strategy and Lean/Agile IT Transformation Services. It is comprised of seventeen capabilities that collectively describe everything that an IT organization does.

(We define any organization’s capabilities as the people, processes, technology, assets and business partners that provide outputs of value to its customers.)


The framework integrates and extends the best thinking from leading industry process frameworks like COBIT, ITIL, PMBOK and CMMI. We continue to evolve the framework as those frameworks and the challenges that IT organizations face continues to change.


The framework includes process decompositions, context diagrams, process SIPOC (Supplier, Input, Process, Output and Customer) diagrams, tools & techniques, best practices and five stage maturity models.  It is supported by an automated assessment tool that enables IT leadership teams to quickly assess the current maturity levels of their organizations and agree on target maturity levels and improvement priorities.


IT Capability Overviews

1

Business/IT Partnership: Establish and maintain an effective partnership between the business and IT through education, communication, and proactive relationship management.

2

IT Governance: Specify and manage the structures, policies, guidelines and processes that define IT decision rights and accountability for operating decisions, overall IT spending/funding, investments, standards, IT management, and IT risk management.

3

IT Management: Provide overall leadership and management of IT including: vision and direction, communications, measurement and reporting, management of IT capabilities, and general administration.

4

Portfolio Management: Balance supply and prioritized demand for IT resources over the planning horizon.

5

Innovate: Create the conditions for sustainable, balanced IT enabled business innovation.

6

Strategy & Plan: Develop multi-year IT strategies and annual operating plans that are aligned with business strategies and maximize the value of IT investments.

7

Solution Delivery: Define, design, create (build, acquire, enhance, and integrate) and deploy information technology based solutions into the operations of the business.  

8

IT Service Management: Deliver and maintain end-to-end IT Services across production applications and infrastructure to agreed service levels.

9

Application Management: Operate, manage, and support the functionality, quality, efficiency, and use of the Application Portfolio.

10

Data Management: Operate, manage and support the quality, availability and efficiency of electronic data and information assets after they have been put into production.

11

Infrastructure Management: Operate and manage the technology infrastructure according to agreed-upon service levels.

12

Enterprise Architecture Management: Manage an organization’s Business and IT Architectures to balance innovation, risk, and Total Cost of Ownership.

13

Program/Project Management: Plan, report, and manage programs and projects, develop a Program Management competency center, and manage compliance.

14

IT Risk Management: Identify, manage, and mitigate risks, and ensure regulatory compliance in the areas of IT Security, Internal Controls, and Business Continuity.

15

Sourcing & Procurement: Facilitate and support the development of sourcing and procurement strategies, select and manage vendors, establish and manage contracts, and acquire technology products and services.

16

Financial Management: Plan, report and analyze IT spending and financial performance.

17

Talent Management: Attract, develop and retain the required caliber, mix, and quantity of IT professionals.